Security
Beware of scams and always remember
Stop
Don’t act straight away. Stop and think about what you’re being asked to do.
Real companies or government agencies won’t pressure you to make payments.
Check
Have a quick look on Google to see if the company or person is real and whether it's the right phone number.
Check to see if anyone else has had similar experiences.
Protect
If something feels wrong, act quickly.
Contact your bank immediately if you notice unusual activity or if a scammer gets your money or information.
Online Security Checklist
Unique password
Create a unique secure password for Internet Banking and always use an alpha-numeric password combining numbers, upper and lower case letters with at least one special character, e.g. Rf3Tg#1d8w.Two-factor authentication
Register for SMS One Time Password. It's free and provides a second level authentication to your online banking.Change your password regularly
Regularly change your password and keep your password secure.Contact details
Keep your contact details up-to-date.Keep your personal identity private
Only provide your personal identity information to entities that you do know and trust.Antivirus software
Regularly scan your computer and keep your antivirus software up-to-date.Automatic security updates
Turn on Automatic Updates for your security software.Unknown software
Do not install software or run programs of unknown origin.Always logout of Internet Banking
Always logout of Internet Banking using the logout button located at the top right of the screen.Don't use public computers for Internet Banking
Do not use public computers for Internet Banking, e.g. Internet cafes, libraries or hotels. If you have used a shared computer then please change your password on your own trusted computer at home or work.Check your last login details and transaction history
Immediately report any suspicious activity on your account to Bank First on 1300 654 822.Do not click links in an email
Never access Internet banking by clicking on a link in an email. Login directly by typing www.bankfirst.com.au into your browser and clicking on the Internet Banking link. Also check that the Internet Banking address starts with 'https://' to ensure that the site is secure.
Government security resources
For further information about Internet and Email Security, visit the following websites:
We have become aware that there has been a cyber-attack at another financial institution which has resulted in the disclosure of PayID details of other banks’ customers.
The attackers will not be able to access bank accounts since no passwords or credentials are available from the PayID database.
Please be aware that SMS phishing attempts using hacked data could occur – for example, you may receive a personalised message from the attackers which looks like a legitimate message from us or another bank, in an attempt to acquire your banking credentials and password. You should be cautious of any unusual SMS activity and never click on a link in a random message.
Please call us on 1300 654 822 if you receive a suspicious SMS message.